At Zevs Capture, your satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below:
1. Eligibility for Returns
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Returns are accepted only if the product is defective, damaged, or incorrect.
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You must notify us within 48 hours of delivery to request a return.
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Products must be unused, in their original packaging, and accompanied by proof of purchase.
2. Non-Returnable Items
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Products that have been used, damaged due to misuse, or altered after delivery are not eligible for return.
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Certain hygiene-sensitive items may not be accepted for return once opened.
3. Return Process
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To initiate a return, contact our support team with your order details and a description of the issue.
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You may be asked to provide photo or video evidence of the defect or damage.
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Once approved, our team will arrange the return process with you.
4. Refunds
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Since we only accept Cash on Delivery (COD), refunds will be issued in the form of cash at the time of pickup or through an agreed cash reimbursement method.
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Refunds are processed only after the returned item has been inspected and approved by our team.
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Please allow 5–7 business days for your refund to be completed after approval.
5. Exchanges
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If you prefer, we can arrange an exchange for the same product instead of a refund.
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Exchanges follow the same approval process as returns.
6. Contact Us
If you have any questions about our return or refund process, please reach out to us at [email protected].